Amazon Self-delivery Seller International Return Policy Update

Starting September 16, 2024, Amazon will make important updates to the international return policy for self-delivery sellers. To help you better understand these updates and ensure that your business can proceed smoothly, we at CNstorm will explain these policy changes in detail for you.

Details of Amazon International Return Policy Update

Return time is shortened

The new policy requires that international sellers without a default US return address must provide a no-return refund or a prepaid international return label within two days of receiving a return request. The previous 5-day return period is now shortened to 2 days.

Return method selection

Sellers can choose to provide a full refund without requiring buyers to return the goods, especially for low-priced or high-shipping products.

Provide a return address in the country of destination, Amazon will use this address to generate a prepaid return label for the buyer.

Provide a return address in China, and sellers can purchase "paid international return shipping labels" from relevant service providers.

Mandatory international return address

Sellers must provide a local return address in the buyer's country or provide free international return shipping. This means, for example, that sellers shipping from China to the US must provide a US return address or incur the costs of returning the product to China.

Enhanced Return Tracking and Refund Process

Once a return is initiated, Amazon now requires more detailed tracking and faster refunds, which puts additional pressure on sellers to effectively manage return logistics.

Impact on Amazon Fulfillment by Amazon Sellers

Increased Operational Complexity

Managing international returns, especially providing a local return address or incurring return shipping costs, adds complexity to your logistics and fulfillment operations.

Higher Costs

Incurring international return shipping costs or setting up and managing a local return center may increase operational costs.

Risk of Negative Feedback

Failure to comply with the new policy or delays in processing returns may result in negative customer feedback, impact your seller rating and may result in penalties.

Comprehensive Return Management Solution

Local Return Address

Local return address solutions are available in major international markets such as the US, UK, and Europe. This allows you to comply with Amazon's policies without having to set up your own local return center.

Streamlined Return Processing

The return management system ensures that returned items are efficiently processed and inspected, and restocked or processed based on your preferences.

Bulk Shipping Discounts

Leverage relationships with major carriers to receive bulk shipping discounts, enabling you to offer competitive shipping rates, including return shipping costs.

Optimize Return Shipping Costs

Optimize return shipping routes to ensure that return costs are minimized while maintaining speed and reliability.

Integrated Return Tracking

Integrate with Amazon to provide real-time return tracking, ensuring that both you and your customers are informed of every step of the return process.

Automated Refund Management

Once a return is processed, our system can automatically update Amazon on the status, resulting in faster refunds and greater customer satisfaction.

Full-Service Fulfillment

In addition to managing returns, CNStorm offers complete sourcing, order fulfillment services, including picking, packing, and shipping, so you can focus on growing your business.

How Does CnStorm Help Amazon Sellers?

Flexible Return Policies

Work with you to develop a customized return policy that meets your business needs and Amazon's requirements.

Brand Protection

Professional handling of returns, including quality inspection and repackaging, ensures that your brand reputation remains intact even in the event of a return.

By working with CNStorm, you can rest assured that your fulfillment and returns are in the hands of experts who prioritize your success. Ensure compliance with Amazon policies, maintain high customer satisfaction, and focus on expanding your business.

Contact us today to learn more about how CNStorm can be your trusted partner in international order fulfillment and returns management. CNStorm will always stand by you and help you overcome these challenges through our professional services to ensure your packages are delivered on time and safely.