(1) Compensation Rules

If your package is lost, we will give the corresponding compensation amount according to the declared amount you filled out when submitting the waybill.

Note: For lost packages, the international shipping fee will be compensated separately, which is not included in the compensation amount here;

(2) Disclaimer

1. Caused by force majeure;

2. If the delivered items violate the prohibition or restriction regulations, they will be confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;

3. The package of the mail is intact at the time of delivery without any signs of dismantling, and the weight is not reduced, but the internal parts are short or damaged;

4. The mail has been signed for;

5. Due to the responsibility of the customer or the reason of the sent item itself, the loss or delay of the mail is caused;

6. The customer fails to inquire or file a claim for compensation from the date of delivery of the mail to the expiration of the inquiry period;

7. The international mail is detained, confiscated or destroyed by the destination country according to its domestic laws.

(3) Items that are prohibited from being delivered by mail

1. Items that are prohibited by national laws and regulations from circulation or delivery;

2. Explosive, flammable, corrosive, radioactive and toxic substances;

3. Reactionary newspapers, books, windows or obscene articles;

4. Various currencies;

5. Articles that hinder public health;

6. Perishable items;

7. Live animals (except bees, silkworms, and leeches whose packaging can ensure the safety of delivery and staff);

8. Improperly packaged items that may endanger personal safety, pollute or damage other mail equipment;

9. Other items that are not suitable for postal conditions.

(4) Postal practice prohibits posting

1. The nature of the item or its packaging is suspected of injuring postal service personnel or defacing mail or postal equipment;

2. Items with sharp edges such as metal buttons for sealing, which may hinder mail handling;

3. All kinds of firearms, ammunition, explosives, flammables, corrosives, radioactive elements and containers, strong poisons, narcotics, biochemical products and infectious substances;

4. Various obscene publications, publicity materials, printed materials, etc. that endanger social security and stability;

5. Various items that hinder public health;

6. Documents or items that are prohibited from entering or circulating by the other party;

7. In addition to the above-mentioned general regulations, the relevant regulations of the customs department should also be followed.

(5) Postal regulations in Taiwan prohibit delivery

1. The nature of the item or its packaging is suspected of injuring postal service personnel or defacing mail or postal equipment;

2. Items with sharp edges such as metal buttons for sealing, which may hinder mail handling;

3. Flammable, explosive or other dangerous goods. However, the perishable biological materials that are packaged and sent to each other by the filing agency in a special way are not subject to this restriction if the relevant competent authority issues a transport certificate;

4. Live animals. However, bees, silkworms, leeches, parasites that are parasitized by filing institutions or insects that are used to eliminate pests are not subject to this restriction;

5. Radioactive materials;

6. Opium, morphine and other narcotic substances. However, if the transportation certificate is issued by the relevant competent department or the judicial agency or the judicial police agency prepares a document certificate for the purpose of litigation evidence, it will be sent to each other as an insured or declared value package, or as an insured package for medical or scientific research. Permitted items are not subject to this restriction;

7. Documents or items that are indecent and detrimental to public morals. However, if it is certified in writing by a judicial agency or a judicial police agency for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or packages to each other;

8. Documents or items that are prohibited from entering the place of destination;

9. Documents or items that are prohibited from being sold and manufactured by the relevant authorities in Taiwan. However, if it is certified in writing by a judicial agency or a judicial police agency for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or packages to each other;

10. Lottery and lottery-related advertising leaflets. However, if it is certified in writing by a judicial agency or a judicial police agency for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or packages to each other;

11. Other prohibited items stipulated by laws and regulations.

(6) Others

1. The right to interpret the package compensation is reserved by CNstorm.