Dear Valued Customers,

Due to the ongoing escalation of geopolitical conflicts in the Middle East, flight operations and last-mile delivery services in some regions have been affected. After urgent confirmation with our partner airlines and overseas service providers, we hereby formally notify you of the current impact and subsequent transportation arrangements:

1. Israel Region  

Affected by the war between Israel and Iran that broke out on February 28, Israel’s airspace has been temporarily closed, and the reopening time cannot be confirmed at this stage.  

Flight Status: All flights to and from Israel scheduled before March 3 have been canceled. The resumption time will be confirmed separately based on the local situation and airline notifications.

Cargo Handling: All collected cargo destined for Israel will be temporarily stored in our warehouses or those of our service providers. We will closely monitor the situation and arrange expedited shipment immediately once flights resume.

Delivery Impact: Local customs clearance and "last-mile" delivery services are unstable. All shipped and subsequently resumed cargo will experience delays in overall timeliness and delivery.

 2. Middle East Region

Affected by the war, multiple airlines have canceled flights to several Middle Eastern countries, with resumption times to be determined. The specific affected countries and service updates are as follows:

United Arab Emirates: Delivery services in Abu Dhabi and Dubai have been suspended.

Other Countries: Saudi Arabia, Qatar, Kuwait, Bahrain, and Jordan are currently maintaining normal delivery services with no explicitly suspended areas. However, due to the overall tense local situation, customs clearance and delivery timeliness in these countries are expected to be delayed to varying degrees.

Flights and Cargo: Flights to Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, and Jordan have been canceled. All collected cargo will be temporarily stored in our warehouses or those of our service providers and will continue to be transported once flights resume.

3. Europe Region

Due to the ongoing escalation of geopolitical conflicts in the Middle East, some transit routes passing through relevant sensitive areas have been temporarily closed, and multiple airlines have urgently adjusted their operation plans to avoid risks.

Timeliness Impact: Affected by this, the overall transportation timeliness of cargo destined for Europe is expected to be delayed by 2-3 days recently.

Cost Reminder: Due to changes in transportation routes and rising operating costs, logistics prices to Europe are expected to increase accordingly. We recommend that you make shipping plans in advance.

We will continue to monitor the dynamic development of the situation in the above regions and maintain close communication with airlines and overseas partners. We will notify you immediately once there is definite news of flight resumption or service updates.

We sincerely apologize for the inconvenience caused by this force majeure event and kindly request your understanding and support. If you have any questions or need assistance in querying specific shipments, please feel free to contact your dedicated account manager or our customer service center at any time.  

Thank you for your understanding.

Best regards,

[Cnstorm]

Dear CNstorm users:

With the approach of the Spring Festival, and in accordance with the national statutory holiday arrangements and the company's actual situation, CNstorm's Spring Festival holiday notice is as follows:

Holiday Arrangements

CNstorm's Spring Festival holiday will be from February 15th to February 23rd, 2026 (UTC+8), a total of 9 days. During this period, to ensure that your orders and packages are not affected, please contact the relevant person in charge in advance to plan and arrange your holiday. Cut-off times vary for different routes. We will resume normal operations on February 24th (UTC+8).

Adhering to the principle of "not affecting normal production and operation, and serving customers to the greatest extent possible," for urgent inquiries, please contact support@cnstorm.com. Please rest assured, users and partners, we will wholeheartedly provide you with service.

CNstorm Team

February 5, 2026

Dear CNstorm users:
As New Year's Day approaches, and based on the national statutory holiday schedule and the company's actual situation, CNstorm's New Year's Day holiday notice is as follows:

1. Holiday arrangements
CNstorm’s New Year’s Day holiday is from January 1 to January 3, 2026 (UTC+8), a total of 3 days. During this period, in order to ensure that your orders and packages are not affected, please contact the relevant person in charge in advance to make plans and arrangements during the holiday. The order cutoff time is different for different lines. During this period, you can continue to visit the CNstorm website. We will resume normal operations on January 4th (UTC+8).

2. Duty arrangements
In line with the principle of "not affecting normal production and operations and serving customers to the maximum extent," a duty team will be assigned to be responsible for the company's core business during holidays. During this period, a small number of customer online services will be provided. If you have urgent inquiries, please contact support@cnstorm.com. Please rest assured that for all users and partners, we will wholeheartedly provide you with uninterrupted service support.
We hereby notify all users and partners to pay attention and make arrangements in advance. Thank you for your understanding and support! We apologize for the inconvenience. If you have any questions, please feel free to contact us online or email support@cnstorm.com. As New Year's Day is approaching, we would like to remind everyone to pay attention to travel safety and arrange your itinerary reasonably. Finally, CNstorm sincerely wishes everyone a happy New Year, a healthy family, and all the best!

CNstorm Team
December 31, 2025

Dear Cnstorm Users:

With the National Day and Mid-Autumn Festival approaching, and in accordance with national statutory holiday schedules and company circumstances, Cnstorm has issued the following National Day and Mid-Autumn Festival holiday notice:

I. Holiday Arrangements

Cnstorm's National Day and Mid-Autumn Festival holiday will be from October 1st to October 8th, 2025 (UTC+8), for a total of 8 days. To ensure your orders and packages are not affected, please contact the relevant personnel in advance to plan and arrange for the holiday. Cut-off times for different routes vary. We will resume normal operations on October 9th (UTC+8).

II. Duty Arrangements

In line with the principle of "maximizing customer service while maintaining normal production and operations," we will assign duty teams to cover core operations during the holidays. Limited online customer service will be available during this period. For urgent inquiries, please contact support@cnstorm.com. Rest assured, users and partners, we will provide you with uninterrupted service support.

We kindly inform you of this notice and ask you to pay attention and make arrangements in advance. Thank you for your understanding and support! We sincerely apologize for any inconvenience this may cause. If you have any questions, please feel free to contact us online or email support@cnstorm.com. With National Day and Mid-Autumn Festival approaching, we would like to remind everyone to travel safely and plan your trips accordingly.

CNStorm Team

September 26, 2025

Dear Cnstorm users:

With the approaching of the Dragon Boat Festival, and according to the national statutory holidays and the actual situation of the company, the Dragon Boat Festival holiday notice is as follows:

1. Holiday Arrangement

The Dragon Boat Festival holiday is from May 31 to June 2, 2025 (UTC+8), a total of 3 days. During this period, to ensure that your orders and packages are not affected, please contact the relevant departments in advance, make plans and arrangements, and the cut-off time for different routes is different. We will resume normal operations on June 3 (UTC+8).

2. Duty Arrangement

Based on the principle of "not affecting normal production and operation, and serving customers to the maximum extent", a duty team will be assigned to be responsible for the company's core business during holidays. Customer service will provide online services to a small number of customers from 9 am to 18 pm on June 2 (UTC+8). If you have any related questions, please consult this email: support@cnstorm.com. Please rest assured, users and partners, we will wholeheartedly provide you with uninterrupted service support.

This notice is hereby notified, please pay attention to it and make arrangements in advance. Thank you for your understanding and support! We apologize for the inconvenience caused to you. If you have any questions, please feel free to contact us online or send an email to support@cnstorm.com. The Dragon Boat Festival is approaching, and we would like to remind everyone to pay attention to travel safety and arrange your itinerary reasonably.

Cnstorm Team

May 27, 2025