包裹查询和签收

What if the package shows that it has been delivered, but the logistics information cannot be queried?

The international waybill will need to be transferred, and the transfer number will be updated in about 2-3 working days.

If the international package belongs to the small package line, you need to wait patiently, because the delivery time of the small package line is relatively slow, so the update of logistics information will be a little slower than other logistics methods, please understand!

What are the precautions for the inspection and signing of the package?

In order to protect your rights and interests, please pay attention to the following links when receiving the goods:

1. Check when signing: purchased goods and accessories (if any), amount payable, quantity of goods, delivery list, gifts (if any), etc.;

2. If there are factors affecting the receipt such as damaged packaging, product errors, product shortages, and product quality problems, you can reject all or part of the products, and related gifts, accessories or bundled products should be rejected on the spot together.

3. In order to protect your rights and interests, it is recommended that you try not to entrust others to sign for the goods; if someone else signs for the goods without inspecting the goods in the presence of the delivery personnel, it is deemed that there is no problem with the packaging of the goods you ordered.

Why is my order defective and how do I cancel it?

When we purchase for you and find that the product does not meet your purchase requirements or has problems such as mailing risks, the order will be adjusted to [to be confirmed], and the specific reason will be noted on the order;

If you need to cancel the order, please provide the order number to be confirmed to the customer service, and we will adjust the status to [Processing] for you, and then you can click the [Cancel] button to cancel the order.

After the order is cancelled, the payment will be automatically returned to your CNstorm account balance.

When can the package that has been signed for be put into storage?

The time limit for the general package storage is 1-2 working days, and it will be slightly delayed in case of holidays;

In order to ensure that your transshipment order can be signed and received accurately and in a timely manner, and put into storage after quality inspection, after you submit the transshipment order, you need to fill in the order's courier tracking number in the corresponding order. Only when the courier number is filled in correctly, CNstorm can check the quality of the package for you and put it into the warehouse; for the transshipment order without the courier number, CNstorm cannot put it into the warehouse.

Why does the logistics of my transshipment goods show that they have been signed for, but the system has not yet been put into storage?

The time limit for the general package storage is 1-2 working days, and it will be slightly delayed in case of holidays;

In order to ensure that your transshipment order can be signed and received accurately and in a timely manner, and put into storage after quality inspection, after you submit the transshipment order, you need to fill in the order's courier tracking number in the corresponding order. Only when the courier number is filled in correctly, CNstorm can check the quality of the package for you and put it into the warehouse; for the transshipment order without the courier number, CNstorm cannot put it into the warehouse.

Reminder: If you have not had time to place an order, but your transshipment package has arrived at CNstorm, please submit the transshipment order as soon as possible and fill in the express tracking number, so that the staff can check the quality for you and put it into the warehouse. If your order is submitted normally according to the above operations, but it is still not put into storage within the valid time, you can contact customer service (online, email, consultation, WeChat are all acceptable) and provide the order number for query.